To determine the extent to which your interventions that promote recovery for patients living with severe and persistent mental disorders align with best practices, as defined by the “7 quality criteria.”
The self-assessment program and the quality criteria were developed based on the experience and clinical expertise of Dr. Ngo-Minh, as well as through ongoing feedback from professionals who have used the program since 2022. They were also reviewed by mental health workers from the AQRP (Association québécoise pour la réadaptation psychosociale) in May 2025. Thank you, Sandrine and Diane!
At the time of the tool’s launch in 2022, it was the subject of a formal presentation: Rétablissement et soins de collaboration : une perspective d’avenir by Dr. Tin Ngo-Minh, Diane Harvey (AQRP), and Audrey Beaulieu (AQRP), at the AMPQ Annual Congress, June 2, 2022, in Mont-Tremblant, QC. Access this presentation here.
Access the expired previous versions of the Practice Evaluation Tool (2022, 2023-2024), which were accredited at the time by the FMSQ. Revised for 2025–2026, the tool is now in its 3rd version and is expected to be accredited by the Office of Continuing Professional Development (CPD) at the University of Ottawa.
Psychiatrists and mental health professionals are often called upon to stabilize patients during an acute phase. Once this stability has been achieved, the treatment of patients living with severe and persistent mental disorders must continue and evolve in order to promote recovery.
By “patients living with severe and persistent mental disorders,” we refer to all patients presenting with severe and enduring symptoms, regardless of the specific diagnosis, which is not necessarily a psychotic disorder. This designation may therefore include a single diagnosis or a combination of diagnoses, such as a personality disorder, obsessive–compulsive disorder, chronic depressive disorder, substance use disorder, chronic insomnia, a behavioral disorder associated with autism spectrum disorder, among others.
By “recovery,” we mean far more than simple symptomatic remission or a significant reduction in scores on validated rating scales (e.g., PANSS, MADRS). Recovery in mental health is a broad, multidimensional concept that can be defined in various ways, including as a return to functioning. However, we favor here a more specific and descriptive definition: the individual’s attainment of the five existential dimensions of recovery, grouped under the acronym AiLES: Autodétermination/autonomie (Empowerment), Identité (Identity), Lien social (Connectedness), Espoir (Hope) et Sens (Meaning),, Social connection, Hope, and Meaning.
This conceptualization corresponds to the French-language adaptation of the CHIME model—a framework widely used in mental health (Connectedness, Hope, Identity, Meaning, Empowerment)—developed from the lived experience of people with mental health conditions and describing the core dimensions of personal recovery.*
*Leamy, M., et al. (2011). Conceptual framework for personal recovery in mental health: systematic review and narrative synthesis. British Journal of Psychiatry, 199(06), 445-452.For example, a person living with schizophrenia who has been stable for one year without hospitalization may nonetheless remain without meaningful occupation, routine, or motivation and ambition. The resulting boredom and low self-esteem can foster unhealthy behaviors, such as substance use or marked inactivity, thereby increasing the risk of relapse, metabolic complications, or comorbid psychiatric conditions, including depression or anxiety. This highlights the importance of supporting patients throughout their recovery process—not only to uphold their life goals and dignity, but also to prevent relapse and protect their overall health.
In summary, this tool allows you to evaluate your recovery-oriented interventions (“Living and recovering”) for patients living with severe and persistent mental disorders, rather than focusing solely on interventions aimed at clinical stabilization (“Surviving”).
We build more effectively using our own building blocks. The concepts presented below - such as the biopsychosocial and existential approach - are universal, but the tools associated with them are primarily those of the author (listed at https://www.montraitement.ca/english). There is no intention to impose their use; rather, they are offered as starting points for reflection and as illustrations of the integrative mindset sought in the context of recovery-oriented mental health care.
Why are there only seven quality criteria to define best practices in recovery-oriented mental health care?
There could obviously be many more—perhaps even a hundred. This choice, however, reflects the need to set clear limits. The original tool (2021) was designed to be printed on paper and needed to remain accessible, so as not to discourage participants who were asked to evaluate their own practice—specifically, their interventions that support the recovery of people living with severe and persistent mental disorders.
This concern for accessibility, along with the pursuit of a form of “good enough medicine”—that is, care that is satisfactory, relevant, and humane, without claiming perfection—remains just as relevant in 2026. This justifies maintaining a deliberately limited number of criteria. Such a choice compels us to focus on what truly matters, to be concise, and to remind ourselves of the importance of continually striving to improve, without aiming for a perfection that, while appealing in theory, is likely unattainable and, in practice, undesirable.
Indeed, the pursuit of perfection leaves little room for flexibility, risk-taking, error, and humanity—dimensions that are central to mental health care and essential ingredients of the recovery journey. These values are precisely reflected in the quality criteria presented below.
(Optimal medication or somatic tx)
You address all of the following elements to ensure pharmacotherapy that is both rational and recovery-oriented:
Regular review of treatment (medications and/or brain stimulation)
Ensuring that treatments correspond to revised diagnoses
Following current algorithms and clinical practice guidelines
Adjusting according to response and tolerability, while avoiding polypharmacy
Choosing treatments that promote not only stability but also recovery
Actively considering adherence-related issues
Exploring approved options for treatment-resistant cases
1. Regular Review of Treatment
You regularly reassess pharmacological and/or brain stimulation treatments to ensure they remain adapted to clinical evolution, updated diagnoses, and the patient’s individual characteristics, including comorbidities.
The objective goes beyond merely maintaining stability; it aims to support progression toward recovery, in accordance with the CHIME/AiLES model (Connectedness, Hope, Identity, Meaning, Empowerment).
Regular review helps prevent therapeutic inertia—the continuation of treatments that have become less relevant, often out of fear of destabilization—which can hinder recovery through medication accumulation, side effects, or tolerance.
You adjust treatments using combination, augmentation, or substitution strategies, based on current clinical guidelines. Polypharmacy is generally to be avoided, as its long-term risks often outweigh its benefits. An integrated biopsychosocial approach is preferred: a balance between pharmacological and non-pharmacological treatments, reducing exclusive reliance on medication (criteria to follow).
2. Medications That Promote Recovery
You favor medications that offer not only a good tolerability profile, but also effects likely to support recovery, notably through activating, pro-cognitive, and minimally sedating properties, thereby limiting psychomotor slowing. Medication selection is based on a regular, shared assessment of the benefit–risk ratio, in collaboration with the patient.
Thus, a medication that improves concentration or energy level may be preferred, even if it is less effective on certain symptoms, when this choice optimizes overall functioning and the pursuit of life goals, always with the patient’s agreement.
Well-adapted medication facilitates the patient’s engagement in other therapeutic modalities, particularly non-pharmacological ones, and promotes synergy between pharmacological and non-pharmacological approaches.
3. Consideration of Adherence-Related Issues
Poor adherence can sometimes be mistaken for treatment resistance. When identified as a clinical issue, you explore additional strategies beyond usual clinical follow-up, strengthening of the therapeutic alliance, and patient education.
These strategies may include:
choosing another molecule when nonadherence may be related to insufficient efficacy or inadequate tolerability;
using long-acting injectable formulations;
selecting medications with longer half-lives;
verifying medication intake through plasma level monitoring, when clinically relevant. In cases of confirmed and voluntary nonadherence, this can then be addressed through an open and collaborative discussion aimed at identifying solutions to reduce nonadherence or, if necessary, to adjust therapeutic goals (e.g., a patient accepting a higher risk of relapse in exchange for a lower dose). The measures proposed are solutions, not punishments.
4. Approved Options for Treatment-Resistant Cases
If the preceding strategies do not ensure stability or support recovery, you then consider—when available and according to diagnosis—the use of treatments specifically indicated for treatment-resistant forms:
clozapine in the context of treatment-resistant schizophrenia;
electroconvulsive therapy (ECT) in cases of treatment-resistant major depression or catatonia.
Although more complex to initiate, these options may prove necessary. Chronic suffering related to incomplete stabilization and/or recovery can undermine dignity as much as an acute crisis. It may therefore be preferable to resort to these treatments earlier, especially in light of recent advances that have made them more accessible and safer.
Current clinical guidelines:
Schizophrenia:
Addington, D., Addington, J., Abidi, S., et al. (2017). Canadian Guidelines for the Pharmacological Treatment of Schizophrenia Spectrum and Other Psychotic Disorders in Adults. Canadian Journal of Psychiatry, 62(9), 604–616.
Health Quality Ontario. (2023). Schizophrenia Care in the Community for Adults: Quality Standard.
Bipolar affectifve disoder:
Keramatian, K., Chithra, N. K., & Yatham, L. N. (2023). The CANMAT and ISBD Guidelines for the Treatment of Bipolar Disorder: Summary and a 2023 Update of Evidence. Focus, 21(4), 344–353.
Major depressive disorder:
Lam RW, Kennedy SH, Adams C, et al. Canadian Network for Mood and Anxiety Treatments (CANMAT) 2023 Update on Clinical Guidelines for Management of Major Depressive Disorder in Adults. Can J Psychiatry. 2024;69(5):297–312.
Anxiety disorders:
Katzman, M. A., Bleau, P., Blier, P., Chokka, P., Kjernisted, K., Van Ameringen, M., & Walker, J. R. (2014). Canadian clinical practice guidelines for the management of anxiety, posttraumatic stress and obsessive-compulsive disorders. BMC Psychiatry, 14(Suppl 1), S1
Insomnia disorder:
Morin CM, Khullar A, Robillard R, Desautels A, Mak MSB, Dang-Vu TT, Chow W, Habert J, Lessard S, Alima L, Ayas NT, MacFarlane J, Kendzerska T, Lee EK, Carney CE. Delphi consensus recommendations for the management of chronic insomnia in Canada. Sleep Med. 2024 Dec;124:598-605.
Heatmaps to aid decision-making in psychopharmacology (antipsychotics, antidepressants & Insomnia Medication). Data sourced from recent network meta-analyses and guidelines.
Write to us to suggest other relevant clinical tools and guidelines based on your area of expertise:
(Medication: minimum effective dose)
Whereas the previous criterion focused on the choice of the most appropriate molecule or combination, this one is concerned with adjusting the optimal dose over time, based on clinical evolution. You therefore pursue, in a dynamic manner, the minimum effective dose —in other words, the optimal dose— which constitutes the second fundamental principle of rational, recovery-oriented pharmacotherapy. This search is described as “dynamic” because a dose that is effective today may no longer be effective in three months.
Until the 1980s, during the era of psychiatric institutionalization, the approach was diametrically opposed, often favoring the maximum tolerated dose for the most severely ill patients, with little consideration for side effects or the goal of recovery. These practices frequently induced marked psychomotor slowing and hindered recovery.
However, overprescription and polypharmacy remain very common in psychiatry and constitute, more often than is believed, a reason for current or future nonadherence. Indeed, they can increase the risk of adverse effects and give patients the impression that their prescriber has little confidence in non-pharmacological means to help them cope.
While eliminating superfluous medication is often desirable once the person is stabilized and out of the acute phase, the dynamic search for the minimum effective dose should not be confused with systematic deprescribing.
The concept of the “minimum effective dose” is another way of expressing the attainment of the best benefit–risk ratio, that is, the dose that provides relatively satisfactory clinical efficacy while maintaining a relatively low level of adverse effects—efficacy being defined here as support for recovery rather than simple symptom control. In more familiar terms, it refers to a treatment that is “good and low-cost” in terms of side effects. This objective does not necessarily imply a dose reduction; on the contrary, the minimum effective dose/optimal dose may sometimes require an increase in order to obtain a significant clinical benefit. In the context of severe and persistent disorders, a marked reduction in medication is often unrealistic in the absence of an integrated biopsychosocial approach, since pharmacological reduction would then need to be compensated by an intensification of non-pharmacological interventions.
Thus, treatment adjustment must remain dynamic and guided by clinical evolution, with the following objectives:
satisfactory symptom control;
promotion of capacities that support recovery (preservation of motivation, energy, and cognitive functions, etc.);
prevention of relapse;
while limiting adverse effects and the risk of developing medication tolerance (e.g., benzodiazepines, antipsychotics).
While it is common—and expected—to see an escalation of pharmacological input when a patient is unstable, the opposite is much rarer: a reduction when the patient is stable. Pharmacological inertia is therefore frequently favored, such that, in practice, medication is either increased or maintained as is. In this context, it can be difficult to envision the objectives of reducing pharmacological input in a patient who is nevertheless stabilized. Yet, a cautious reduction of polypharmacy or adjustment toward lower doses can fully align with an integrated treatment strategy aimed at other significant objectives, such as:
Promoting engagement in non-pharmacological interventions
A cautious reduction of polypharmacy or adjustment toward lower doses can promote engagement in non-pharmacological interventions, whose effects are generally more durable. Moderately reducing the “pharmacological safety net” may expose the person to greater short-term discomfort, but it also encourages the adoption of protective behaviors, fostering responsibility, autonomy, and more sustainable recovery. This may translate into reduced substance use, a break from isolation, or greater acceptance of external help.
This perspective is often experienced positively by patients, who then show greater motivation and increased engagement in non-pharmacological strategies, for example: “By gradually exposing myself to social situations, I learn to better manage my social anxiety and may eventually need fewer anxiolytics or antipsychotics.”
By analogy, as in orthopedic rehabilitation, the gradual removal of a crutch may increase initial discomfort but encourages rehabilitation efforts and accelerates functional recovery.
Empirically testing the usefulness of treatment
A cautious reduction in medication also makes it possible to empirically test its usefulness by clarifying certain clinical ambiguities:
a re-emergence of symptoms suggests that the treatment remains useful in preventing relapse;
maintenance or even improvement of the clinical state with less medication indicates that real progress has been made and that the treatment may no longer be necessary to the same extent as before.
Strengthening the therapeutic alliance and trust
Prescribers often surprise patients by proposing a possible reduction in medication as part of a minimum effective dose strategy, an approach that contrasts with more common practices often centered on treatment intensification and polypharmacy. Such a proposal is generally perceived by the person as a sign of trust. The patient then feels freer to express themselves, both regarding their wishes for dose reduction and other concerns they may not have dared to raise previously, without fear of being judged or of their comments being immediately met with fear, reluctance, or condemnation.
This clinical stance strengthens the therapeutic alliance, reduces implicit tensions, and decreases the risk of concealed nonadherence—a frequent reality. It is all the more beneficial as it conveys hope and fosters empowerment, as illustrated by this perception frequently expressed by patients: “My doctor or clinician thinks I could do better even if I relied less on medication, as long as I stay active and maintain healthy habits.”
Whatever the reason for the reduction, the patient perceives that the prescriber is acting in their best interest rather than out of dogmatism, which consolidates the therapeutic relationship and supports the recovery process.
Caution and vigilance in the search for and maintenance of the minimum effective dose
The search for and maintenance of the minimum effective dose require constant patience and vigilance. As the saying goes, “not enough is as bad as too much”: two opposite pitfalls must be avoided—maintaining excessive doses or prolonged polypharmacy, and, conversely, reducing medication too much or too quickly.
Excessive pharmacotherapy
The dose required to stabilize a patient in the acute phase is not necessarily the dose that should be maintained long term, as confirmed by longitudinal patient follow-up, and not merely by observations during acute care episodes. Regular reassessment is therefore essential, particularly after hospitalization, in order to adjust treatment according to the evolution—or resolution—of biological stressors (e.g., relapse related to nonadherence or substance use) and psychosocial stressors. Pharmacological adjustments aimed primarily at controlling situational symptoms should, by definition, remain temporary. Yet, in practice, prescriptions initially intended to be short term—such as anticholinergics, benzodiazepines, hypnotics, or PRN quetiapine—frequently become chronic in the absence of systematic reassessment. This phenomenon is also common during transitions of care to primary care.
Insufficient pharmacotherapy
Conversely, a reappearance of symptoms may occur several months after a strategic reduction, due to so-called delayed risks, particularly when the person does not adopt sufficient lifestyle hygiene or fails to develop effective stress-management strategies. Clinical experience also shows that some patients simply cannot benefit from dose reduction, even when they optimally implement non-pharmacological recommendations. A failed attempt at pharmacological tapering can allow the patient to more clearly recognize the usefulness of their treatment and thereby promote better long-term medication adherence.
It is therefore essential to adequately prepare the patient and support them through this pharmacological transition. A lighter pharmacological safety net requires increased vigilance and greater accountability, both from the patient and the care team—a sine qua non for taking such a risk—notably by:
monitoring and recognizing early signs of decompensation;
maintaining close follow-up;
mobilizing the patient’s support network, which can contact the treating team if signs of relapse appear;
reducing medication very gradually and allowing sufficient observation time before considering further reductions (the use of long half-life medications, such as long-acting antipsychotics, can facilitate this very gradual taper);
maintaining a structured routine;
avoiding aggravating factors (e.g., substance use);
promoting engagement in other aspects of treatment (see subsequent criteria);
etc.
(Basic life hygiene)
Optimal and well-balanced pharmacotherapy is essential, but on its own it is not sufficient in the current context of caring for patients living with severe and persistent disorders. It must be part of a truly integrated treatment plan that combines pharmacological and non-pharmacological interventions in order to promote recovery. We refer to basic life hygiene as the first component of non-pharmacological treatment. It is indispensable and should be addressed even before other, more active non-pharmacological interventions, such as behavioral activation, psychotherapy, or spirituality (see subsequent criteria).
At this stage, your support consists of teaching and reinforcing these fundamental habits:
getting up in the morning, even in the absence of planned activities;
establishing and maintaining a daily routine;
eating a healthy diet, without aiming for perfection;
staying actively engaged, even through small rewarding activities;
reducing or stopping substance use;
maintaining adequate sleep hygiene (educational sheet on sleep hygiene).
When accumulated and sustained over time, these simple yet structuring habits help counter inertia and paralyzing rumination (“When your mind is whirly, keep busy”). They form the foundation upon which other essential non-pharmacological interventions for recovery can be built. Moreover, basic life hygiene—although it may appear rudimentary—represents a powerful therapeutic tool: by contributing significantly to a reduction in overall destabilization (↓ stress, ↓ substance use, ↓ fluctuations), it can, when clinically appropriate, support a gradual reduction in the need for other stabilizing interventions, including close follow-up or medication.
(3 forms of activation)
Once the foundations of basic life hygiene are minimally achieved or consolidated, it becomes essential to actively support patient activation. People living with severe and persistent psychiatric disorders are often overwhelmed by worries, ruminations, or paralyzing thoughts. In this context, you apply a simple yet powerful principle: “When your mind is whirly, keep busy.”
You therefore encourage the patient to integrate three complementary forms of activation into daily life:
Physical activation: moving, mobilizing the body;
Social activation: going out, breaking isolation, meeting and interacting with others;
Mental and creative (cognitive) activation: engaging the mind through work, learning, discovery, play, or creation.
These forms of activation are not merely momentary distractions. When repeated and sustained over time, they help restore a sense of agency, control, and personal competence—fundamental elements of recovery, directly linked to Empowerment (the “E” in CHIME).
Addressing all of these therapeutic dimensions simultaneously may seem daunting, both for the clinician and for the patient. However, simple and accessible tools make it possible to introduce the concept of activation quickly and effectively, without overburdening the consultation:
Illustrated activation prescription to remind patients of activation and lifestyle hygiene tasks – Tool: Life hygiene prescription
"Just of it" dice: a playful tool offering both activation activities and mindfulness techniques – https://dice.deprescription.org
These clinical tools present activation as a concrete, progressive, and customizable approach, thereby strengthening patient engagement in the recovery process.
References :
(Collaboration with the person)
Having a biopsychosocial plan—that is, having a reasonably clear understanding of what needs to be done to improve (criteria 1–2–3–4)—is essential, just as it is essential to apply this plan (the current criterion and those that follow). To increase the likelihood of success in implementing the plan, collaboration and active engagement with the patient are indispensable.
Many strategies exist to foster collaboration and mutual engagement, as opposed to forced engagement (e.g., treatment orders or other more or less explicit forms of coercion). The following are key characteristics sought in such collaboration:
1. Collaboration that respects the freedoms and responsibilities of each party
You adopt a non-coercive stance by recognizing that both the clinician and the patient remain free in their choices, insofar as the person is capable of consenting and making decisions. When this freedom is recognized and assumed on both sides, resistance naturally decreases and authentic collaboration becomes possible. Mature collaboration emerges from the convergence of two inseparable factors: freedom and responsibility. Fully assuming the freedom of each party nurtures the therapeutic alliance and promotes engagement and responsibility-taking, both of which are essential to recovery.
Concretely, this collaboration may translate into decisions that are sometimes difficult but coherent. For example, you may refuse to prescribe a benzodiazepine (exercise of the prescriber’s freedom) if the patient does not agree to engage in parallel (patient’s responsibility) in a process of reducing substance use or gradual exposure to stressors, with the goal of desensitization and longer-term well-being.
Conversely, the patient may refuse (exercise of their freedom) an intervention they consider too aggressive or premature. This choice must be respected. Your role then consists of encouraging engagement through other means, notably by improving lifestyle hygiene, psychosocial activation, and other relevant non-pharmacological interventions—responsibilities that remain the patient’s and that may sometimes prove just as effective, or even more so, than the initially proposed intervention, particularly because the person then feels more in control of their trajectory.
Collaboration is fundamentally bidirectional. The patient may refuse certain recommendations and assume the associated risks, provided they are capable of consenting and deciding. For their part, the clinician may refuse to perform certain therapeutic actions when repeated refusals compromise the fulfillment of their caregiving mandate. Your responsibility then is to provide adequate information, respect the expressed choice, and remain present, patient, and compassionate, recognizing that change is a difficult process.
Thus, demonstrating conscious patience means not prematurely terminating care or the therapeutic relationship out of frustration or annoyance (e.g., “If you don’t follow my recommendations, go elsewhere”). However, this patience does not preclude setting limits. On the contrary, it involves maintaining the relationship while establishing a clear and safe framework when the person repeatedly or excessively puts themselves at risk. In cases of incapacity to consent to care and refusal of a treatment likely to significantly improve quality of life, the physician should consider appropriate legal steps, including treatment orders, which may exceptionally temporarily override the person’s right to decide about their treatment.
A flexible and humane collaborative approach therefore implies neither complacency nor conflict avoidance. On the contrary, you have a responsibility to provide structure, set boundaries, and, when necessary, confront respectfully. Failing this, a status quo may develop and contribute to perpetuating the person’s difficulties. Genuine collaboration thus rests on mutual respect for autonomy, with a sincere intent to help, aimed at recovery, and grounded in a shared spirit of flexibility, responsibility, and openness.
2. Useful collaboration, oriented toward clear recovery goals
Collaboration is not a blank check and cannot be taken for granted indefinitely. It is valuable and must be used judiciously—that is, in the service of a clear and concrete treatment plan. This collaboration aims at implementing a biopsychosocial plan focused on responsibility-taking, as outlined in criteria 1 to 4.
Collaboration creates a context conducive to accepting offered help and making the efforts required for change, allowing the person to gradually reclaim the dimensions of their recovery (CHIME/AiLES). It must therefore be accompanied by concrete commitments (“therapeutic homework”), in the form of resolutions to adopt, actions to take, and attitudes to develop, within a personalized, targeted, and evolving treatment plan. In other words, effective collaboration involves reciprocal responsibilities and unfolds within an active rather than passive dynamic.
Medical follow-up serves precisely to monitor these mutual commitments, whether they concern, for example: appropriate medication adherence (patient’s responsibility); ongoing evaluation of the relevance of the molecule and dosage to optimize the benefit–risk ratio (prescriber’s responsibility); or the implementation of agreed-upon non-pharmacological goals, such as limiting screen time (an sleep hygiene advice) or completing a daily walk as proposed.
3. Longitudinal collaboration
Recovery unfolds over time and generally requires more patience than simple stabilization, particularly for people living with severe and persistent mental disorders. In this context, collaboration cannot be episodic; it is necessarily longitudinal. Time allows the therapeutic relationship to mature and to establish a genuine climate of mutual trust, an essential condition for developing a form of therapeutic intimacy that enables more nuanced identification of the person’s strengths, vulnerabilities, and goals, and thus the delivery of more relevant and targeted interventions.
The more durable the collaboration—especially when it has weathered ups and downs that were acknowledged and repaired—the greater the impact of interventions. With trust established, there is less fear, and expectations on both sides can be addressed with greater openness and less discomfort. This matured collaboration then becomes a form of useful therapeutic complicity, placed at the service of achieving the person’s goals.
A meaningful therapeutic relationship that unfolds over time inevitably brings expectations: expectations that follow-up, treatment, and invested efforts have meaning and yield results. When the relationship is sufficiently mature, these expectations do not generate guilt—which would be counterproductive—but instead become mobilizing. Conversely, the absence of expectations or follow-up may be experienced by the person as a form of indifference or abandonment, undermining hope and the capacity for self-determination.
Because collaboration and trust are built over time, change has more opportunity to occur. Various change-support strategies can then be implemented and given time to bear fruit, including approaches based on positive or negative reinforcement, framed in a spirit of respect and reciprocity (“therapeutic deals”). For example: “I genuinely want to help you, but you also need to want to help yourself. If you make efforts to reduce your substance use and become more active, I commit to supporting your request for…”
Reference:
(Collaboration with family and care providers)
For a person living with a severe and persistent psychiatric disorder, episodic care centered on a single provider is rarely sufficient. Promoting recovery generally involves coordinated actions on multiple levels—medical, psychological, social, functional, and existential—and therefore goes beyond pharmacological adjustment alone or the patient–physician relationship. This may include, for example, ensuring a minimum income, stable housing, access to services (financial, legal assistance), or adapted opportunities (employment, volunteering, training). To provide truly recovery-oriented biopsychosocial care, mobilizing family members and a multidisciplinary team is often essential.
The principles described in the previous section on collaboration with the person (Criterion 5) fully apply here, but at a systems level: the more actors involved, the more important it becomes to clarify freedoms, responsibilities, and shared objectives.
1) Collaboration that respects the freedoms and responsibilities of each party
You adopt a non-paternalistic stance grounded in respect for freedoms—particularly freedom of opinion, according to each person’s expertise and role. This logic applies here to multiple actors (family members and professionals), making it essential to clarify roles, limits, and responsibilities. A shared minimal agreement is necessary; otherwise, engagement becomes fragile and the risk of splitting increases (patient vs. family, family vs. team, professionals among themselves).
You strive to maintain a climate of mutual respect, acknowledge legitimate disagreements, and bring discussions back to a realistic common ground: safety, stability, and recovery goals.
Example 1 – disagreement between family and treating team:
A family that does not condemn the substance use of a relative living at home, believing it has no major impact on their condition (family’s freedom of opinion), can hardly demand that the team compensate for this position by intensifying interventions, notably through pharmacological escalation (clinical freedom and responsibility of the team). In this context, family meetings may be organized to share perspectives and seek a realistic common ground centered on the patient’s goals and recovery.
Example 2 – interprofessional disagreement:
A social worker may feel that tutorship is necessary, while the physician considers the measure premature (freedom of professional opinion). The clinician may propose this option again as the clinical situation evolves, while respecting the current decision and maintaining healthy collaboration. This mutually respectful stance fosters openness, a constructive work climate, and genuine collaboration free of paternalism.
2) Useful collaboration, oriented toward clear recovery goals
Collaboration with family members and professionals is not an end in itself; it must serve a concrete care plan aligned with the person’s goals and the various dimensions of recovery (CHIME/AiLES). It allows interventions to be tailored to needs, values, limits, and life projects, while ensuring a coherent distribution of roles according to each person’s expertise.
This coordination makes concrete levers possible that facilitate patient engagement: access to housing or stable income, establishment of structuring routines, support for activation, involvement of family members, or targeted pharmacological adjustments used strategically.
Example: Following a team discussion, it is recognized that a patient has made significant efforts to break isolation and shows increased trust toward care providers. The patient is now more willing to expose themselves to stressors they previously avoided, while fearing being paralyzed by panic if an activity goes poorly. To support this gradual risk-taking, the physician agrees to prescribe a PRN benzodiazepine, to be used as needed during outings, only if other anxiety-management strategies prove insufficient.
This example illustrates how coordinated work, made possible through collaboration among different care providers, allows for the mobilization of a broader range of change strategies—particularly behavioral ones, such as positive or negative reinforcement—and makes the care plan more realistic, coherent, and applicable, thereby increasing the likelihood of progress toward recovery.
3) Longitudinal collaboration
Recovery unfolds over time and generally requires more patience than simple stabilization. Collaboration with family members and professionals therefore cannot be episodic; it must be longitudinal, capable of weathering periods of stagnation, relapse, and disagreement.
Sustained collaboration - supported, among other things, by staff stability, which is not always guaranteed - helps establish lasting trust, better understand the person’s history, strengths, and vulnerabilities, and offer more targeted interventions. It also fosters team cohesion, strengthens consistency of the clinical message, avoids contradictory messaging, and helps maintain realistic expectations, with a lower risk of splitting. Finally, it is crucial during transitions (hospital–community, specialized care–primary care), which are high-risk periods for loss of follow-up and splitting.
Example illustrating intervention synergy (longitudinal and recovery-oriented)
A patient who is partially stabilized following a recent medication adjustment (psychiatrist) gradually becomes more aware of their situation and expresses a desire to improve quality of life. The team—particularly the peer support worker—helps the patient explore aspirations across the CHIME/AiLES dimensions. The patient wishes to live independently near family members; the social worker evaluates the project, assists with budget revision, and encourages redirecting part of substance-related expenses toward this goal. An employment counselor proposes an accessible step: flexible volunteering in a community center. With the patient’s consent, the family is mobilized to rebuild connections and provide concrete support for activation (e.g., gym membership conditional on participation).
Over time, the patient regains motivation, energy, and hope; becomes more active and better supported; feels less overwhelmed by symptoms; and the team can consider a gradual reduction in medication in a safer and better-supported context.
This example illustrates how coordinated intervention by all involved often generates a synergistic impact greater than that of isolated or siloed actions: by gradually investing in life projects with coordinated support from the team and loved ones, the person regains motivation, hope, and autonomy, which may ultimately allow—within a safer context—therapeutic adjustments that support recovery.
Potential partners in recovery
Mental health professionals:
General practitioner
Mental health nurse
Mental health worker
Peer support worker
Employment counselor
Occupational therapist
Social worker
Psychologist
Neuropsychologist
Pharmacist
Etc.
Family members and social network:
Family
Friends
Colleagues
Volunteers
Religious community
Roommate, neighbor
Employer
Etc.
(Nurturing meaning and hope)
In the current era, where limited resources are primarily devoted to emergency situations, medical practice often focuses on stabilization and interventions deemed indispensable, such as crisis management and the reduction of imminent risks. Interventions aimed at restoring dignity and helping people rediscover meaning in their lives too often become secondary, or even perceived as optional. This tool is specifically intended to help rebalance care, by reminding us that clinical intervention should not be limited to emergencies alone. On the contrary, in the medium and long term, helping a person find meaning and reasons to live is a powerful lever for risk reduction and crisis prevention.
Survival is not enough: you support the person in living fully, going beyond the interventions already presented—dynamic medication adjustment (criteria 1 and 2), encouragement of life hygiene and activation (criteria 3 and 4), and mobilization of the person’s and their entourage’s engagement and collaboration (criteria 5 and 6). You also intervene at the existential and spiritual level, supporting the person in their process of giving meaning to their life (what do they want to accomplish this week, this year, in 10 years?), rather than limiting yourself to the sole role of guardian of their stability.
Meaning is indeed one of the central dimensions of recovery (the “M” in CHIME). It is neither an imposed meaning nor a projection of the clinician’s values, but the person’s own meaning, often linked to the pursuit of greater freedom: freeing oneself from symptoms, living more peacefully, reducing stress, escaping the judgment of others or society, staying occupied, providing for oneself, meeting others, starting a family, discovering, enjoying oneself, traveling, learning, creating, etc.
To move forward, it is often necessary to begin by making peace with the past and the present. The person is then led to recognize and accept certain sometimes difficult realities, such as mourning the loss of permanent mental stability or of certain life projects initially envisioned. Your role also consists of accompanying the person so that they can persevere and maintain hope, despite the persistence of mental vulnerability or discouraging circumstances.
Below are different ways to nurture hope and help the person give meaning to their experience.
A clinical stance that fosters hope and engagement
Your stance in itself constitutes a powerful therapeutic lever. By remaining calm, grounded, and confident, you implicitly convey a message of hope and safety.
You provide genuine emotional support by taking the time to acknowledge, feel, and validate the patient’s suffering, while maintaining a professional posture.
You demonstrate confidence without fostering false hope. Through your sensitivity, patience, and compassion, you implicitly communicate that pain can be endured and transformed (implicit hope).
While validating distress, you propose your interventions calmly and confidently, showing that solutions always exist—even if they are sometimes less appealing than what was initially hoped for (“it is never the end of the world”)—and that you will accompany the person through difficult moments (explicit hope).
Existential and spiritual support
When the situation calls for it, you invite the person to acknowledge difficult circumstances and to engage in existential reflection (the meaning of their suffering, of their life, etc.), a reflection often triggered by despair. As this topic can be intimidating, a model of practical, simple, and accessible spirituality is proposed, based on three complementary ingredients:
Being in the present moment: appreciate/experience the moment with openness, curiosity, and without judgment. Slowing down in order to live consciously, peacefully, and with enjoyment.
Returning to the essentials: choosing simplicity, authenticity, and what truly matters here and now. Freeing oneself from the superfluous in order to feel well, serene, and fully alive.
To believe, giving meaning, and create: trusting in what is greater than ourselves, choosing the meaning we give to our life and committing to it. Creating freely through our decisions, actions, and experiences.
When there is imminent danger to safety, crisis intervention takes precedence: increased supervision, hospitalization, etc. Recovery-oriented interventions are then temporarily put on hold until stabilization is achieved. In this context, spirituality nevertheless retains an important place—not as a lever for growth, but as a tool for survival.
Below are some ways to inspire hope—the true antidote to despair—and help the person get through the crisis.
Spiritual grounding in a crisis context
You may propose spiritual grounding based on the three-ingredient spirituality model described above, but applied in a more radical way: focusing exclusively on the present moment. When psychological resources are very limited, the goal is to use the available energy to live here and now.
Examples include: feeling the fresh air, observing nature, listening to birds, breathing consciously, or simply discussing the meaning of life with the clinician.
Teaching “minimal survival”
When internal resources are low, the aim is to focus on the vital minimum, without expectations of performance or progress.
Not taking one’s life: living one second, one minute, or one hour at a time if necessary, and finding ways to distract oneself from thoughts and symptoms that fuel distress. If playing a video game is needed as a distraction, so be it.
Prioritizing essentials: getting up, eating, sleeping (basic principles of lifestyle hygiene – Criterion 3).
Putting failure into perspective: reminding the person that “it is never the end of the world.”
Activating very gradually: breaking isolation, seeking small, accessible achievements (activation – Criterion 4).
Offering concrete supports: sick leave, social support, mobilization of family members and professionals (Criterion 6).
In crisis situations, some people may temporarily lose their capacity for reasoning and believe it would be better to die than to face a medical leave, bankruptcy, or the judgment of others. Although these situations are profoundly difficult and painful to accept, they are not medically fatal and can be endured with support.
The use of the CP2e model (www.CP2e.org) —a French acronym standing for Confiance, Patience, engagement et espoir, and translated into English as theP (trust, hope, engagement, and Patience)— similar to the three-ingredient practical spirituality model presented above, offers an even more concrete approach, as it is grounded in real-life experience.
The theP model proposes four universal, concrete, and accessible elements to nurture hope when it is almost absent. It was developed in the context of an acute crisis with a patient resigned to no longer living, and helped her gradually reverse the trajectory and slowly begin to believe in and want to live again. Ms. Rachel was thus able to survive by crocheting a stuffed toy she named CP2e. On her own initiative, she sends us photos by email of her creation in progress. These images are available on https://en.CP2e.org.
trust: believing, despite everything, in the future, in others, in oneself, or in something greater than oneself (faith).
hope: a close cousin of trust, allowing one to project beyond the current situation, even very modestly.
engagement: continuing to engage despite difficulty, remaining in action and anchored in the present moment.
Patience: understanding and accepting that efforts take time before bearing fruit.
Other useful and practical tools and concepts for inspiring hope:
References :
It is legitimate to raise the absence of a distinct criterion specifically addressing psychotherapy or psychological approaches, and we fully acknowledge this limitation—which we identified from the outset. The decision not to make it an independent criterion nevertheless stems from an intentional principle of concision: the tool aims to remain accessible, valid, and practical, while retaining sufficient clinical relevance. Moreover, within our integrated biopsychosocial–responsibility-based care model, we explicitly identify psychological attitudes and strategies as one of the four fundamental pillars of the model, reflecting the crucial importance we attribute to the psychological dimension of care, which should ideally be addressed in a structured manner. However, given the necessity of limiting the number of criteria, we chose not to make this a specific criterion, but rather to integrate it transversally across all proposed criteria—precisely reflecting the importance of integrating biopsychosocial components within a recovery-oriented approach.
Thus, Criterion 6 (collaboration with family and care providers) emphasizes multidisciplinary teamwork and respect for each professional’s competencies. When relevant for personalized care, this collaboration should include professionals qualified to mobilize psychological approaches as therapeutic levers toward recovery (psychologists, psychiatrists, social workers, etc.). Criterion 7 (nurturing meaning and hope) is itself grounded in a deeply psychological and existential dimension: all major psychotherapeutic modalities contribute to it directly or indirectly, whether cognitive behavioral therapy (CBT; reduction of cognitive distortions that generate distress), acceptance and commitment therapy (ACT; cognitive defusion and realignment with values), mindfulness (anchoring in the present moment as the only real space of control), or existential approaches, which are central to the search for meaning and hope. Finally, the behavioral component of CBT is explicitly at the core of Criterion 4 (the three forms of activation), whose therapeutic weight is widely recognized as a major contributor to the overall effectiveness of CBT.
Furthermore, in a rehabilitation context involving people living with severe and persistent mental disorders, formal psychotherapy is not always accessible or indicated. It may prove too costly in terms of time, money, or energy; require a level of structure, cognitive capacity, or organization that exceeds the person’s current resources; or be difficult to reconcile with everyday constraints. In some situations, it may even be contraindicated, particularly when the proposed modality involves an in-depth return to the past from an analytical or resolution-oriented perspective. For some individuals—especially in contexts of psychosis or cognitive vulnerability—this type of process may revive painful memories, sometimes erroneous or poorly integrated, exacerbate symptoms, or further destabilize psychological balance, whereas such content might have been better left unaddressed. Moreover, recovery-oriented interventions for severe and persistent mental disorders often rely on very concrete, pragmatic, and everyday levers, which is not systematically the case for certain forms of psychotherapy. For these reasons, psychotherapy was not identified by the author of this tool as a universal and indispensable element of recovery, unlike other components deemed transversal and essential, such as the choice of an appropriate pharmacotherapy, the dynamic search for the minimum effective dose to optimize tolerability and adherence (Criteria 1 and 2), the restoration of routine and basic lifestyle hygiene (Criterion 3), physical, mental, and social activation (Criterion 4), active collaboration with the person and teamwork (Criteria 5 and 6), and the maintenance of meaning and hope (Criterion 7).
A similar critique could be raised regarding the absence of distinct criteria addressing resource shortages (availability of professionals, affordable housing, access to employment, adequacy of social assistance) or the impact of stigma, which nonetheless significantly hinder recovery potential. The same arguments apply: several criteria—notably Criteria 1, 2, and 6—necessarily assume the involvement of specialized professionals, who are often in short supply in the current context, in order to allow for a dynamic search for optimal, recovery-oriented treatment rather than mere stabilization. Likewise, Criterion 3 (basic lifestyle hygiene) implicitly presupposes a minimum level of material stability: getting up in the morning, maintaining a routine, eating adequately, and sleeping require stable housing and sufficient financial resources. While a specific criterion addressing political, economic, or structural dimensions would be entirely relevant, the present tool remains primarily clinical, without denying the determining importance of these other levers.
This is a practice evaluation tool that is deliberately dynamic, like the interventions it promotes, and is intended to evolve. In light of the feedback received, it is entirely possible that a future version will propose a reworking or expansion of the criteria. Write to us to share your perspective and suggest improvements: tngominh@cpac-apcc.org.
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